Shipping & Return Policy

Shipping and Returns policy:

Orders are posted via Express Post with Australia post. All orders are posted within 1 day of payment. For orders outside of Australia. Please check your cart for your customised shipping fee depending on location.

Within Australia:

FREE EXPRESS SHIPPING for orders over $150

$10 Express Post for orders under $150

Lash Haus Australia processes orders Monday through Friday, excluding major Australian holidays. Orders placed on Saturday and Sunday will begin processing the following Monday.

Currently not available internationally. (For all international inquiries please email info@lashhausproducts.com)

 

Product Availability

In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item.

 

Return policy

Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please return within 60 days of delivery to receive a refund or exchange. After 60 days, the product is non-refundable.

a) We do not facilitate refunds for change of mind, change of your financial situation or circumstances, so please choose carefully.

b) To the extent permitted by the Australian Consumer Laws and any other relevant law, we do not warrant that the products or services will be fit for purpose or of a particular merchantable quality.

c) Where the item you have purchased is faulty or significantly different to the item pictured on the website, please contact us at info@lashhausproducts.com to discuss the situation so that we can reach a suitable outcome in compliance with the Australian Consumer Laws.

d) In the event we sell you a product online, and you have chosen the wrong product, or a different product to what you ordered arrives, provided the item is in merchantable condition complete with tags attached, and wrapping intact, no marks or damage, we will use best endeavours to provide you with an exchange for the correct item. If you chose the wrong item, you will be responsible for postage to return the new item to you once we receive the returned item in merchantable condition. If you chose the correct item but we packaged the incorrect item, we will cover the cost of postage of the correct size to you once we receive the returned item in merchantable condition.